Virgin Media national has launched a great new speed predictor for customers who don’t live in their super fast fibre optic catchment areas. They will be unveiling the new National Broadband Best Speed Promise which will guarantee to give customers honest information about their technical capabilities. The Best Speed Promise comes on the back of a recent Ofcom report showing that many consumers are being promised broadband speeds their many providers cannot support.
Virgin Media will now feature a maximum ‘up to’ speed claim, where they can demonstrate a customer’s connection is technically capable of receiving. This will then allow Virgin media the ability to guarantee customers the fastest broadband speeds their latest ADSL technology can provide.
Virgin Media CEO, Neil Berkett, said -
Many consumers are confused by speed claims that are, at best, misleading and, at worst, disingenuous. I hope our National Broadband Speed Promise will help people choose the product that’s right for them and set a new standard of transparency for the whole industry.
Also, from this month onwards, customers will no longer have to pay a separate line rental fee to a different provider, as customers can now receive a phone line directly from Virgin Media. This will enable them to take advantage of significant savings on Virgin Media bundle services.
Managing director for National broadband at Virgin Media, Graeme Oxby, said -
Our new speed promise demonstrates we are putting our money where our mouth is. We’ve upgraded our National broadband service with the latest superfast technology, meaning our customers can now benefit from faster speeds at no extra cost and with the launch of our phone-line service, we’re able to save customers even more money on Virgin Media services.
New customers will also recieve PCguard security with AntiVirus, backup and storage space, and up to 100 free photo prints per month, courtesy of the V Stuff service.
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