Be Broadband Implements Internet Self Service Application
Be Broadband is introducing a new self service application which will provide fast, accurate answers to questions whilst using their website. The system, which is powered by Transversal, has seen over 21,400 people asking 58,585 questions in the first 4 weeks alone!
This is a big part of the Be Broadband major rebrand, which has had mixed reviews from consumers about the graphics used. The site is now far brighter and blockier than the previous incarnation, ang looks a bit like it was created on a ZX81, but the site is obviously tickling some people’s fancy as Be Broadband’s figures are on the way up. A few eyebrows were certainly raised in our office, but you cannot argue with the figures.
Be broadband now offer the ability to chat online and ask support questions , which in turn are answered quickly and efficiently by a human representative with in depth knowledge. This online support now allows the contact centre to focus on answering more telephone queries, therefore speeding up everyone’s experience.
Head of Member Services at Be Broadband, Louise Kirlew, said -
Proactive customer service is central to BE’s success. Implementing web self-service provides another channel for customer communication that is immediate, accurate and designed to meet our customer’s needs. In less than a month the combination of Transversal’s ease of use and close integration with other channels such as chat has already delivered major benefits and positive feedback from our customers.
Be broadbands customer service system now has the answers to over 200 frequently asked questions, offering unparalleled information and insight to better meet changing customer needs.
> > Click here to order Be Broadband
Be Broadband Introduce New 9 Month Contract
Be Broadband has just introduced a new ‘student friendly’ 9 month contract on their superb Pro and Unlimited tariffs. The 9 month contract is perfect for students who require the use of superfast broadband during term time but don’t want to pay for the summer months when school is out.
The 9 month tariffs feature up to -
- 24Meg download speeds
- 2.5Meg uploads
- Unlimited usage
- Free Connection
- Free Wireless Modem
These packages offer the compete student set up required for a whole term, plus with the free wireless modem you could share the cost of the monthly bill (as well your cheese and beer!) with your housemates. The unlimited usage will also make sure that numerous users can be online at the same time without any dreaded lag.
The 9 month tariff from Be Broadband – A students dream.
> > Click here to order Be Broadband today
2 Months Free with Be Broadband, Offer Ends 31st August 2009
All new and existing Be broadband customers can now take advantage of their fantastc 2 months free offer. For new customers, simply enter the code ‘2monthsfree‘ to receive up to -
- Unlimited downloads
- 24Meg download speed
- 2.5meg upload speed
- Free 24/7 customer support
- Wireless modem included
- Up to 4 Static IP’s included
- Free 24/7 Support
Whilst existing customers who signed up prior to April 1st 2009 can also take advantage of the 2 months free offer. Customers simply need to raise a billing ticket in the tickets section of the support area and sign a new contract to obtain 2 months free.
Don’t forget, this offer ends on Monday 31st August 2009, so if your looking for superfast broadband at a price that’s right for you, why not sign up to Be Broadband and receive 2 months absolutely free?
> > Click here to order Be Broadband today
3 Months FREE Be Broadband Voucher Code for Students
The UK’s quickest ADSL broadband provider Be Broadband have got an excellent offer for all students out there :
- Sign up to any be broadband package on a 12 month contracts
- Enter the voucher code StudentOffer when purchasing to get 3 months FREE!
With 3 months FREE it means you don’t need to pay until term starts and once you are back at uni the unlimited tariff means there will always be enough bandwith to share around the house. So while you are beavering away on that last minute bit of research, your friends can be gaming online!
Hurry as the offer ends on 30th June 2009, so be quick to make this great saving!
>> Click here to buy Be Broadband
Get High Speed Broadband from Be – For FREE!
Be Broadband have got a cracking Christmas offer for all high speed broadband lovers. Purchase online by 14th December and get be broadband FREE for the rest of 2008! That could mean a saving of up to £45.50!
If you sign up before the 14th you will get FREE connection (usually £24) and the rest of 2008 for FREE.
Check out the prices and saving below :
|
Product |
Monthly Cost |
Total Saving |
|
be Value |
£8.00 |
£32.00 |
|
be Unlimited |
£17.50 |
£41.50 |
|
be Pro |
£21.50 |
£45.50 |
Be Broadband offer the UK’s fastest ADSL broadband with speeds up to 24Meg. It’s excellent for gaming and for work and at the prices mentioned above, this could be a great little Christmas present to yourself – go on, you deserve it!
>> Click here to sign up for Be Broadband
Read our Be Broadband Review