UC 'key to increased productivity' / Friday, September 19, 2008
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Businesses should consider installing unified communications (UC) if they wish to increase their productivity while driving down costs, it has been claimed.
According to telecoms researcher Analysys Mason, UC - a single infrastructure providing voice, video, data and email in fixed and mobile setting - can create a working environment that brings out the best in employees, particularly younger ones.
George Robertson, senior consultant at the company, explained that Generation Y has a very different working culture compared to Generation Xers.
"They are used to instant information, connectivity, mobility and mult-tasking. They also prefer interdependence over independence. In other words, they often need to collaborate with colleagues instead of working independently - they need one another."
He also pointed to new research which shows that firms are beginning to embrace UC, a technology which is expected to grow massively in the future.
According to one recent survey, over a third of firms now see UC as a priority, with one fifth having already started implementation.